Caribbean Solution Group is a nearshore contact center headquartered in the Dominican Republic, with delivery hubs across Latin America. We help U.S. brands cut customer-service operating costs by up to 60% — without compromising quality, English fluency, or the people behind the calls.
From our flagship operation in Santo Domingo to support hubs in Santiago, Mexico City, Bogotá, San José, and Lima — we deliver follow-the-sun service and labor-cost arbitrage that an onshore vendor simply cannot match.
From frontline customer support to outbound sales and back-office automation — we run the operations you'd rather not staff, in the time zone you actually work in.
Same time zone as the U.S. East Coast. Cultural affinity built over decades. A workforce fluent in English and motivated by upward mobility. And government-backed incentives that keep your costs low — for the long haul.
No "follow-the-sun gymnastics." Our agents start their shift when yours start. A 2-hour direct flight from Miami if you ever want to visit the floor.
The Ministry of Higher Education (MESCYT) runs a national pipeline of English-fluent talent specifically trained for BPO and contact-center roles.
Many of our agents have lived, studied, or have family in the U.S. They understand idioms, brands, and customer expectations — not just words.
5G mobile, multiple undersea fiber links to the U.S., redundant power, and free-zone tax incentives that turn into your operating savings.
We don't pretend to do everything. We've operated long-running programs in these verticals and have the playbooks, certifications, and trained agents to ramp fast.
A predictable, four-phase launch. No mystery, no surprise invoices, no eight-month implementation calendar.
Two-week deep dive into your volumes, KPIs, tooling, and customer profile. We deliver a written transition plan with seat count, FTE budget, and SLA targets.
We source bilingual agents from our talent pool, profile-match them to your brand, and run product training using your materials and tools.
A controlled launch with 4–8 seats and daily calibration sessions. We tune scripts, QA frameworks, and reporting before any volume ramp.
Weekly business reviews, dedicated program manager, monthly KPI scorecards. We expand seat counts on your timeline, not ours.
Your customers' data is held to the same standards as if you were running operations in-house — and audited just as rigorously. PCI for payments, HIPAA for healthcare, SOC II for general controls. We've been through the audits so your team doesn't have to redo the work.
Request our security overviewPayment card handling & storage
U.S. healthcare data privacy
Operational security controls
Information security management
EU data protection compliant
U.S. outbound dialing compliance
Buscamos personas que disfruten hablar con clientes, resolver problemas y crecer rápido. Pagos por encima del promedio, transporte, seguro médico, comisiones, y un ambiente moderno en pleno Santo Domingo.
Anonymized program results from active engagements. Verifiable references available upon request — we'll connect you with current client operators on a 15-minute call.
We shut down our Phoenix support floor in eight months. CSG matched our CSAT in 60 days and cut our cost-per-contact by 54%. The transition was honestly the smoothest vendor switch I've run.
D2C Subscription · 220 seats
Their agents don't sound offshore. They sound like our agents — same brand voice, same product depth, same energy. That's not something most BPOs can pull off.
Health Insurance · 140 seats
We ramped from 0 to 80 outbound agents in 28 days. Their recruiting pipeline is genuinely the differentiator — every other vendor we evaluated quoted us 90+ days.
Fintech Lending · 80 seats
Tell us about your program — volumes, channels, KPIs. We'll come back within 24 business hours with a written estimate, a proposed seat plan, and a target go-live date.
